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Are your computer system and meter compatible with GLUCOFACTS® DELUXE? Click here to find out.
|Windows:||Mac (Intel 64-bit processors only):|
|View Windows Compatible Meters >||View Mac Compatible Meters >|
|Windows Operating Systems must have Java 1.6.0_17 or higher. Click here to check which
version of Java is installed on your Windows PC.
|Mac Operating Systems must have Java SE 6 or higher. Click here to check which version of Java is installed on your Mac.|
The CONTOUR® NEXT USB and CONTOUR® NEXT LINK meters do not require a cable to transfer data to a computer. They can each be plugged directly into a computer's USB data port, and they each come with GLUCOFACTS DELUXE diabetes management software installed. Please reference the information above for system requirements and meter compatibility.
If you own a The BREEZE® 2, CONTOUR®, CONTOUR® LINK, CONTOUR® XT or CONTOUR® NEXT meter, you will need to request a data cable to connect your meter to your computer. There are two versions of the Bayer data cable offered, one for use with a computer's USB data port, and the other that uses a computer's serial port.
You can order your data cable online by logging in here and visiting order meter items. If you haven’t already registered your meter you will need to do so before you can order any meter items. Click here to register
If you need further assistance, please call Bayer Diabetes Support on 0845 600 6030 (UK) between 9:00am-5.00pm Monday-Friday
Both of these Data Cables are proprietary to Bayer, so you will need to install the appropriate cable driver software before using them for the first time. (see below)
After the download is completed, please follow the installation instructions below for your operating system:
The CONTOUR NEXT meter uses a USB 2.0 A Male to Micro B 5-pin male cable to transfer data from the meter to a computer. The is available in the electronics department of most retail stores or from a mobile phone store. This cable is compatible with many smartphones, such as the Motorola™ Droid, HTC Evo®, and newer Blackberries, so you may already have this type of cable.
User Guides provide detailed information about how to use GLUCOFACTS DELUXE diabetes management software. You will be required to download a copy of the User Guide when downloading the GLUCOFACTS DELUXE software. But you can also get User Guides at any time by visiting the User Guide section of our International Solution Centre.Get User Guides from Solution Center >
Still have questions? We've got answers. Explore our FAQs.
For your convenience we have compiled a list of frequently asked questions about GLUCOFACTS DELUXE.
|Q:||I am having difficulties using GLUCOFACTS DELUXE with my meter.|
|A:||Check you have installed the cable drivers for GLUCOFACTS DELUXE correctly.
If your USB cable does not install, you may need to download and install our cable driver software. Click here to download the latest cable drivers.
If you have a query concerning the use of GLUCOFACTS DELUXE please call Bayer Diabetes Support, Monday – Friday, 9.00am – 5.00pm on 0845 600 6030 (UK). Please have the name and serial number of your meter to hand when you call.
If all the lines are busy, please leave your name, address and telephone number together with the name and serial number of the meter you are using and we will call you at our earliest opportunity.
|Q:||How do I get upgrades for GLUCOFACTS® DELUXE diabetes management software?|
|A:||GLUCOFACTS DELUXE software checks for updates on the Internet every 7 days and if updates are available you will get a link to download the latest software. The latest version is always available as a free of charge download from the diabetes.bayer.co.uk website.|
|Q:||Where can I find information on my operating system?|
|A:||A. Windows® users should click on the System icon in the Control Panel. The Windows® version is listed under the General tab.
Mac® users should click on the Apple icon in the top left corner of the Desktop. Click on About this Mac.
|Q:||What is the CONTOUR® NEXT USB operating system compatibility?|
System requirements for CONTOUR NEXT USB are shown below:
*Need help to check or update Java? Click here for more information.
|Q:||What happens the first time I plug my CONTOUR NEXT USB meter into my computer?|
|A:||The first time you plug your CONTOUR NEXT USB meter into your home computer, a window will open. Select ‘Open folder to view files’ to launch the GLUCOFACTS window. Double click on the GLUCOFACTS DELUXE Smart Launch Win icon and follow the instructions to install Smart Launch. Installing Smart Launch means that GLUCOFACTS DELUXE will automatically start whenever the meter is plugged in to that computer.
The first time you launch GLUCOFACTS DELUXE software, allow a few extra minutes for the program to load.
GLUCOFACTS DELUXE requires Java software, and will verify your version of Java. If needed, you will be directed to update your Java version. The latest version of Java can be downloaded at http://www.java.com or installed from the JAVA folder on the GLUCOFACTS drive. After updating Java, unplug your meter and reinsert it to re-start GLUCOFACTS DELUXE.
|Q:||The reports are not printing out. What do I do?|
|A:||Firstly, check that you have selected a report to print, and that you have chosen a date range that covers the time period you want to review. If your time period is correct, it is likely that there is an issue with your printer. Contact your printer manufacturer for assistance.|
|Q:||What do I do if I accidentally delete the folder called GLUCOFACTS DELUXE?|
|A:||It is possible to restore GLUCOFACTS DELUXE software by logging in to diabetes.bayer.co.uk and choosing Update/Restore on your CONTOUR NEXT USB meter.|
|Q:||Why is Adobe® Reader required?|
|A:||Adobe Reader is required to view user guides and quick reference guides and to create a PDF document in Bayer’s GLUCOFACTS DELUXE diabetes management software that you can save and/or email to your healthcare provider or caregiver.
For further information please visit the Adobe.com website for a comprehensive list of questions and answers
|Q:||Can I view results on a mobile device to share with my healthcare professional?|
|A:||Yes. There are a number of ways to view tests results via your mobile device. By far the simplest is to upload your GLUCOFACTS DELUXE reports to your personal MyReports section of the bayerdiabetes.co.uk website. You can then view your reports on any internet compatible smartphone or tablet, and can even ask your healthcare professional to log into your account to view your reports before an appointment.|
|Q:||How do I safely eject Bayer’s CONTOUR NEXT USB meter from my computer?|
|A:||Close the GLUCOFACTS DELUXE software. Then right click on the Safely Remove icon in the system tray and choose Safely Remove Hardware.|
|Q:||Can a computer virus damage my blood glucose results?|
|A:||No, there is no risk of your blood glucose results being damaged as that data cannot be accessed by a virus.|
|Q:||Will spyware interfere with Bayer's CONTOUR® NEXT USB meter?|
|A:||Spyware can interfere with the normal operation of your computer including running software applications such as Bayer’s GLUCOFACTS DELUXE. The use of reputable spyware detection and removal tools is highly recommended.|
|Q:||How can I get GLUCOFACTS DELUXE diabetes management software to auto-play from my CONTOUR® USB meter?|
|A:||Vista users open the Start menu, choose Control Panel, select AutoPlay. Make sure the “Use AutoPlay for all media and devices” checkbox is selected and verify that the setting for software and games is “Install or run program”.|
|A:||For Mac users, GLUCOFACTS DELUXE software must be launched from the computer desktop screen.|
|A:||Windows 7 users need to navigate to the GLUCOFACTS drive on the CONTOUR USB meter and double click the “Glucofacts.bat” file to launch the GLUCOFACTS DELUXE software. In order to provide you with better security and protection, Windows 7 have changed how it auto starts applications on removable media, like your CONTOUR USB meter.|